There is generally someone in the office to respond to emails
Monday through Saturday from: 8:00 AM until 2:00 PM US Mountain Time.
It is currently: Friday, March 12th 2010, 1:57 PM MST

Due to a spammer taking over our support feedback form to launch a spam attack we have temporarily disabled it. Please email us at support@qivx.com with any problems, support questions, or comments on our products or web-site. Please clearly label your email as a support request. (I always handle those FIRST!)

Hints for better support: If you are commenting or requesting support on one of our programs, please tell us which version you are using including the file date of the executable.   Also please tell us what other programs were running at the time you encountered the problem.   Describe the problem as thoroughly as possible.  Tell us as accurately as you can the sequence of steps which you believe led to the problem you encountered and describe thoroughly the problem and how you dealt with it.   We will respond as quickly as possible to your request for help and your reports of problems.